Auto Repair Service – Beware of the Word FREE!

Have you ever wondered why an auto repair shop would include anything for FREE? Take the “multi-point vehicle inspection, ” for example. When your car’s in for auto repair service, they’re willing to take the time to look over your car for no charge? Why? There are two primary reasons for this. The first is marketing. Repair shops are attempting to build value and to entice you to service with them. The second is they’re looking for work – literally. They’re hoping to find a problem, which they can then fix for you – not for FREE.

What you are actually getting for FREE is very little. These multi-point checks are merely cursory glances (if at all) at fluids, belts, hoses, tires, brakes, and under-carriage. Depending on the vehicle it actually takes 1-3 hours to thoroughly check it over – something no repair shop will do for FREE. This is not to say the multi-point check is unnecessary, but the reality is that it’s already done with most oil changes, repair services, and regular car maintenance schedules. Whenever your vehicle is being serviced, technicians are always looking for needed repairs to sell you. They’re paid by billing labor hours. That is, the more stuff they can find wrong with your car and “encourage” you to fix or maintain, the more money they make – not exactly the folks you want in your corner.

There’s nothing wrong with “searching for repairs” as long as if and when repair needs are found that they are indeed needed and not exaggerated. Ask your auto repair shop to prioritize any suggested repairs and/or services in terms of safety and potential further damage. Don’t be afraid to get a second opinion and ask questions. Always get “whatever they’re saying” in writing with a complete break down of parts, taxes, labor, and miscellaneous charges. And stick to your manufacturer’s recommendations for your car repairs and maintenance. Remember – with these types of FREE marketing efforts you will likely PAY.

Bugstop Automotive was opened in 1984 as a Volkswagen Specialist and Speed & Customs Shop. Bugstop started with a small Parts and Accessory Store and as we began to take flight, we hosted the first-ever “Canadian VW Nationals”.

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